Privacy Policy

Who this policy covers

This policy applies to personal information we collect through this website and through telephone and written communications with Satellite Sync Services. It does not apply to other companies, such as internet service providers, installers or advertising platforms, which have their own privacy practices.

Satellite Sync Services is an authorized reseller of satellite internet services from one or more providers. We do not own or operate satellite networks, and we are not the service provider itself. We do not charge customers directly. Your service agreement, billing and payments are with the provider, whose terms apply to your service. We may receive compensation from providers when a customer signs up for their service.

Information we collect

Information you give us. When you complete a form on this website or contact us, we collect what you choose to provide:

• Your name
• Telephone number and/or email address
• ZIP code
• Whether your inquiry is residential, business or something else, and the type of connectivity you are interested in
• For installation inquiries: your property type or permission status and your preferred timeframe
• Any message or description you write
• A record that you agreed to be contacted about your inquiry

We ask only for what we need to respond. Please do not include payment card numbers, passwords, government ID numbers or other sensitive information in a form or message. If you ask us to help you sign up for a provider's service, we may also ask on a call for additional details the provider needs, such as your service address; we do not collect payment for service ourselves.

Technical and usage information. When you visit, our website and the tools we use may automatically collect your IP address, browser and device type, operating system, language, the pages you view, the page that referred you, and the date and time of your visit. Some of this is collected through cookies and similar technologies, described in our Cookie Policy.

Telephone calls. When you call us, our telephone system and carrier may receive your telephone number and call details. If we record or monitor calls, we will tell you as required by applicable law.

How we use information

• To respond to your inquiry and follow up with you using the details you provided
• To check availability or discuss options relevant to your location and needs
• To operate, secure and improve this website, including preventing spam and abuse
• To measure how the website and our advertising perform, where you have allowed analytics or advertising measurement
• To keep business records and meet legal, tax and accounting obligations
• To enforce our terms and protect our rights, users and others

We do not use the information you submit through forms to make automated decisions that have legal or similarly significant effects on you.

Contacting you

By submitting a form you agree that we may contact you about that inquiry by telephone or email using the details you gave us. We will ask separately before sending marketing text messages. You can ask us to stop contacting you at any time by calling us or using our contact form.

Who we share information with

We share personal information only as described below:

• Service providers that help us run the website and handle inquiries, such as website hosting, form and email delivery, customer-relationship or messaging tools, and telecommunications providers. They may use the information only to provide their services to us.
• Google, through Google Tag Manager, which is installed on this website. Tags managed through Tag Manager, such as analytics or advertising measurement, only run according to your privacy choices.
• Satellite internet providers whose services we resell. When you ask for information, an availability check or to sign up, we share the details needed with the relevant provider or providers so they can respond and process your request. That provider's own privacy policy then applies to its handling of your information, and it may contact you.
• The provider's installers or contractors, where the provider needs them to schedule or complete an installation.
• Professional advisers, authorities or other parties where required by law, to respond to legal process, or to protect rights, safety and security.
• A successor, if the business is involved in a merger, acquisition or sale of assets.

We do not sell your personal information to data brokers or unrelated third parties. We may receive compensation from providers when a customer signs up for their service. Because we share your details with a provider at your request and may be compensated by it, some privacy laws may treat that disclosure as a sale or sharing; see our California Privacy Rights page. Advertising and measurement tools that you allow through our privacy choices may involve sharing information such as online identifiers for advertising purposes; see our California Privacy Rights page for how to opt out.

Your choices

• Cookies and tracking: use the Your privacy choices button in the footer of every page to accept, reject or change optional analytics and advertising storage at any time.
• Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a request to turn off advertising measurement storage.
• Contact preferences: tell us if you do not want to be contacted again.
• Browser settings: you can also block or delete cookies in your browser, although some features may not work as intended.

How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, such as responding to and following up on your inquiry, maintaining business records, meeting legal and accounting obligations, resolving disputes and enforcing our agreements. When information is no longer needed, we delete it or de-identify it. Retention periods may vary depending on the type of information and the legal requirements that apply.

Your privacy rights

Depending on where you live, you may have the right to ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is inaccurate
• Delete personal information, subject to legal exceptions
• Opt out of targeted advertising or the sharing of your information for advertising
• Not be treated unfairly for exercising your rights

California residents can find more detail on our California Privacy Rights page.

To make a request, call us at +1 (888) 846-9740, use the contact form on our website, or write to us at the address below. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. You may ask an authorized agent to make a request for you; we may ask for proof of their authority.

How we protect information

We use reasonable administrative, technical and organizational measures designed to protect personal information, including encrypted connections for this website and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. See our Data Protection and Security pages for more.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us so we can delete it.

Other websites

This website may link to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the date at the top. If a change is material, we will take reasonable steps to bring it to your attention. Your continued use of the website after an update means the updated policy applies to your use.

Contact us

You can also use our contact form. See all our legal documents and policies.